Customer Satisfaction Survey

Company name: *

Date: *

Please could you complete the boxes to give our company an indication of how you perceive our company operates respective to the enquiries and orders that you kindly place with us.

Please rate our company as follows:

1 = Not Very Good 2 = Good 3 = Very Good

Please rate the company's performance on the following SALES factors:

Responsiveness of Sales contact to your enquiries: *

Accuracy of quotes communicated to you: *

Fulfilling contract requirements: *

Timely notification of any delays to your orders: *

Please rate the company's performance on the following SERVICE factors:

Progressing your orders: *

Documentation respective to your order: *

Handling of complaints / Concerns: *

Aftersales service respective to your order: *

Please rate the company's performance on the following SERVICE QUALITY factors:

Completeness of service delivered: *

Reliability of the service delivered: *

Value and cost effectiveness of the service: *

Please rate the company's performance on the following DELIVERY factors:

On time delivery: *

Overall completeness of service delivered: *

COMMENTS Please make any suggestions/comments wherby our service to yourselves could be improved: *

In enable us to process your submission please ensure all the required fields denoted by an * are completed.

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Customer Satisfaction Survey